Troubleshooting
| Symptom | What to try |
|---|---|
| No readings are appearing in the app | Check the Node is within range of the Bridge, and that the sensor is still correctly seated on the meter |
| An LED pattern I don't recognise is showing | Compare it against LED Indicators. If it's the four-LED "chase" pattern and you didn't start a firmware update, simply wait about ten seconds without touching the button — the Node will return to normal energy-saving mode on its own |
| A meter reading looks wrong or hasn't updated in a while | Double-check the sensor hasn't slipped, and that the correct sensor is assigned to that port in the app |
| The device seems to have stopped working entirely | Replace both batteries with a fresh pair, and power the unit back on. If the problem persists, contact support |
Still stuck?
If none of the above resolves your issue, please get in touch with support with a description of what you're seeing — a photo of the LED pattern, if relevant, is always helpful.
Next step
Learn more about Battery Replacement and other routine maintenance.